Terms of Service

Services

PremierXC (operated by GCHM Holdings LLC) provides remote property operations management and principal support services under a monthly retainer arrangement. The specific scope of services for each client is defined in a written scope agreement executed prior to engagement. These Terms of Service govern the general relationship between PremierXC and its clients.

Client Responsibilities

Clients are responsible for providing accurate and timely information necessary for PremierXC to deliver its services, including property details, vendor contact information, relevant documents, and access to systems or accounts as specified in the scope agreement.

Clients retain final decision-making authority over all material matters including vendor selection, contract execution, expenditure approvals above any agreed threshold, and legal or financial decisions. PremierXC provides operational support and recommendations; clients are responsible for final approvals.

Payment Terms

Services are provided on a monthly retainer basis. Invoices are issued on the first of each month and are due net-15. Late payments are subject to a 1.5% monthly finance charge. Retainer amounts and any changes to scope are agreed in writing.

PremierXC reserves the right to suspend services for accounts more than 30 days past due, with 5 business days written notice. Reinstatement requires payment of all outstanding amounts plus a reinstatement fee equal to one month's retainer.

Confidentiality

PremierXC agrees to maintain the confidentiality of all non-public client information and to use client information only for the purpose of delivering the agreed services. Clients agree to maintain the confidentiality of PremierXC's operational methods, pricing, and proprietary systems.

Limitation of Liability

PremierXC provides operational support and coordination services. We are not licensed contractors, attorneys, financial advisors, or real estate brokers, and nothing in our services constitutes legal, financial, or professional licensed advice.

PremierXC's liability for any claim arising from or related to these services shall not exceed the total fees paid by the client in the three months preceding the claim. We are not liable for consequential, indirect, or punitive damages.

Term and Termination

Engagements continue on a month-to-month basis unless a fixed term is agreed in writing. Either party may terminate with 30 days written notice. Upon termination, PremierXC will provide a transition summary including vendor contacts, open items, and relevant documentation.

Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Contra Costa County, California.

Contact

Questions regarding these terms should be directed to info@premierxc.com. GCHM Holdings LLC, Walnut Creek, California.